Privacy Policy

Privacy Policy - the basics

This policy describes how Pilates Quarter (we, us, or our) collects, manages,
stores, uses, and discloses your personal information. It outlines the privacy
framework within which we operate and should be read in conjunction with any supplementary privacy policies and implementation procedures that we may introduce or update periodically.
If you disagree with the terms of this policy, please refrain from providing us
with your personal information.

YOUR PERSONAL INFORMATION AND PRIVACY
Our Privacy Policy explains how we collect, store, use, disclose, and manage your personal information. It also details the physical, electronic, and security measures we employ to protect it. However, by providing personal information through this website, you accept the inherent risks of dealing over the internet and agree not to hold us responsible for any breach of security unless we have violated a law, acted with gross negligence, or deliberately defaulted on our duties to you.
We reserve the right to disclose de-identified information about users to third parties. Complaints about privacy matters are taken seriously, and our
complaint handling procedure is outlined in this policy.

DEFINITIONS
Information and Records: This policy covers electronic or physical records but excludes publicly available information and employee records under the Privacy Act.
Personal Information: Information that identifies you or can reasonably be
used to ascertain your identity.
Sensitive Information: Includes biometric, criminal, genetic, health, political,
philosophical, and membership-related data.

WHAT TYPES OF PERSONAL INFORMATION DOES PILATES QUARTER
COLLECT AND HOLD?
Depending on your interaction with us, we may collect:
● Your name, gender, and date of birth
● Email address and phone numbers
● Residential or mailing address
● Occupation or health-related information for class safety
● Technology used to access our services
● Bank account or payment information for bookings

You may refuse to provide personal information, which could affect our ability to meet our obligations to you or others. Anonymity or pseudonyms may be used but could restrict access to our services.

WHY DOES PILATES QUARTER COLLECT, HOLD, USE, AND DISCLOSE
PERSONAL INFORMATION?
We may collect, store, and use your personal information to:
● Deliver Pilates sessions and wellness services
● Process bookings and class enrolments
● Respond to inquiries or feedback
● Provide tailored wellness programs and studio updates
● Fulfil legal, insurance, or health and safety obligations

We may disclose your personal information to:
● Trusted third-party providers for booking, payment, and communication
systems
● Health or legal authorities if required
● Business consultants or cloud-based service providers
● Prospective business partners or acquirers

In some cases, we may disclose personal information without consent to
prevent imminent threats to health or safety.

USE OF THIRD-PARTY SOFTWARE
Our website may use services and technologies provided by third parties. Your personal information may be collected directly by third-party service providers such as:
● Google Analytics
● Email marketing platforms
● Booking or payment gateways

Please review their privacy policies to understand how your information is
handled.

DIRECT MARKETING
We may use your personal information to send updates, offers, or class
reminders where you've provided consent (implied or explicit).
You may opt out at any time by contacting us or using the unsubscribe link
provided in our communications.

CROSS-BORDER DISCLOSURE OF PERSONAL INFORMATION
Personal information submitted through our website may be stored in cloud-based services, some of which may be located overseas. This may include:
● Cloud storage and maintenance services
● Booking and scheduling platforms
● Online payment processors

By providing personal information, you consent to these disclosures. Pilates
Quarter is not liable for the actions of overseas providers not bound by
Australian privacy laws.

HOW DOES PILATES QUARTER HOLD AND SECURE YOUR PERSONAL
INFORMATION?
We take reasonable steps to ensure all information we collect is accurate,
complete, and protected:
● Electronic records are stored behind password-protected systems
● Hard copies (if any) are secured physically at our studio

While we strive to safeguard your data, no method is entirely risk-free.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
Requests to access or update your information must be made in writing. We will respond promptly where:
● Access does not infringe on others’ rights
● The request is lawful, reasonable, and verifiable

Reasonable fees may apply. We may require proof of identity before granting access.

COMPLAINTS
To lodge a complaint or raise concerns about your privacy, please contact our Privacy Officer via pilatesquarter@gmail.com.
We aim to respond professionally and promptly to all inquiries.

MORE INFORMATION
For additional information, reach out to us directly at:
Email: pilatesquarter@gmail.com
Phone: 0429 431633
Studio Address: 29 Slocombe St, Goulburn NSW 2580